Note: Variances can be agreed on but only by arrangement with the owner via email to: bookings@dcsretreats.com.au.
Any cancellation prior to 40 days before the stay will be entitled 50% refund. Cancellations after this time will not be refunded. Deposit is non refundable.
The owners will make every effort to ensure the property is available as booked. However the owners reserve the right to make alterations to bookings due to unforeseen circumstances.
To maintain a good standard for our guests we require certain conditions to be complied with. We appreciate most will respect our property but the occasional abuse requires that we state the following conditions.
Number of Guests should not exceed the number stated on the Confirmation Notice or subsequently agreed in writing or email. Fees will apply for excess guests not agreed with the owners in advance.
Parties and Functions are strictly prohibited. The price charged is for domestic use only and not commercial. Accordingly this rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Use contrary to this may result in loss of your bond and/or additional payments.
Damage, Breakages, Theft and Loss are the tenants responsibility during their stay.
Arrival: Check in time is 3.00pm. If on your arrival there is damage to the property it must be reported on your arrival otherwise it may be assumed the damage occurred during your stay and you will be liable for it.
Departure: The property should be left in a similar state to its condition on arrival. Check-out time is 10.00am by the latest, to allow time to prepare property for next guests.
Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination of rental and loss of bond.
Bond: Payable at the same time as the balance amount. The bond will be refunded within 10 days in full subject to the above conditions being met. It is designed to cover any additional costs incurred including but not limited to, any breakage, damage or excess cleaning requirements, extra guests beyond those declared etc.
Linen is to be supplied by the tenant, unless the linen option is purchased.
Pets are not allowed unless specific arrangements have been made in writing with the owner.
Loss – the owners take no responsibility for the tenant’s personal property.
Acceptance or Variations of these terms: It is required that you review and accept these terms to complete any booking with DCS Retreats. If you have any questions or would like to arrange a variation please email: bookings@dcsretreats.com.au